CLIENT’S CHARTER OF MUNICIPALITY OF MIZIA
Contents:
- Management policy of Municipality of MIZIA
- Mission and objectives of municipality of MIZIA
- Service standards for users of administrative services provided by municipality ofn MIZIA.
The management in the person of the Mayor of municipality of MIZIA, declares officially
THE POLICY FOR MANAGEMENT OF MUNICIPALITY OF MIZIA
and promises to work for:
satisfying the needs of the citizens and the juridical persons on the territory of the municipality of MIZIA trough sustainable economic growth, increased competitiveness of the municipal economy , improving the quality of the administrative services and quality of life of the population under conditions of transparancy, lawfullnes, effectiveness and efficiency in the actions of corruption-free administration and according to the requirements for continuous improvement of the environmental circumstances for prevention of the pollutions in the municipality, ensuring and maintaining healthy and safe work conditions and minimizing of the risks to human health of all workers from and on behalf of municipality MIZIA.
The management policy of municipality of MIZIA is a result of the engagement entered into by the municipal body to minimize pollution and harmful environmental impacts and to reduce to minimum the risks for the health and safety of personnel with continuous improvement of the Integrated Management System and in accordance with current legislation.
MISSION
The mission of municipality of MIZIA is to serve the public interest effectively and efficiently reaching maximum result and quality of the service with minimal financial and human resources.
STRATEGIC OBJECTIVES
1. Implementation of legitimate local self-government in terms of transparency, efficiency and effectiveness in administrative services.
2. Optimization of offering and rendering public services by the municipality.
3. To facilitate citizens and judicial persons in obtaining information on the types of administrative services, when submitting applications for services, upon receipt of reports on the current status of the correspondence, and on obtaining information about the terms.
4. Improving the quality of administrative services by municipality of MIZIA.
5. Interruption of the direct contact between the person who applies for service and the employee from the administration, actually performing that service in order to reduce the possibilities for corruption.
IMMEDIATE OBJECTIVES:
1. Optimization of procedures for performing services;
2. Reducing the costs /expressed in money and time/, required for performing of administrative services by the municipal administration;
3. Elimination of possible corruption practices;
4. Creating of well-intentioned, business environment for the users of administrative service, performed by municipality of MIZIA;
5. Exercising control over the activity of the employees from the municipal administration, who perform the administrative services.
STANDARDS FOR SERVICING OF THE USERS OF ADMINISTRATIVE SERVICES, PERFORMED BY MUNICIPALITY OF MIZIA
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SERVICING STANDARD |
Treatment |
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Information |
We undertake to take into consideration any proposal from you for addition and/or changes of the information provided , which is registered in:
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Equality |
We promise to provide equal access to our services and equal treatment of anyone, who looks for administrative services, regardless of social status, education, gender, age, ethnicity or religious beliefs. |
Transparency |
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Keeping deadlines |
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Feedback and Communication |
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Liability |
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Dear citizens,
Each user of administrative services, provided by municipality of MIZIA may express his/her opinion, suggestion, complaints for breach of standards by our employees.
All written request and complaints will be replied in writing by the municipal administration within 7-day term of the receipt of the request / complaints. In cases where verification is required the term for reply is one month.
/Note: Anonymous complaints and request are not answered./
The signals and suggestions submitted by:
- Questionnaire ;
- Book for opinions, suggestions and comments by citizens;
in respect of the administrative service in municipality of MIZIA are summarized and reported every month to the Mayor of municipality of MIZIA, by presenting specific suggestions for the acceptance and implementation of the proposals, received by you.
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